At Nayz Drip, we aim to provide a reliable and transparent delivery service. This policy explains how we manage dispatch times, delivery methods, tracking, cancellations, and out-of-stock items.
We currently deliver to UK addresses only. This is due to warranty handling and returns limitations.
Parts and Accessories
Orders placed before 1pm (Monday–Friday, excluding public holidays) with a 24-hour shipping option are usually dispatched the same working day. Orders placed after 1pm are typically dispatched the next working day.
Bikes
Most bikes are assembled in-house by our technicians prior to dispatch. Because of this, there may be a short delay depending on workshop demand. Please allow up to 24 hours for build and preparation before delivery is scheduled. This ensures every bike is checked and ready to ride.
Assembled Bikes
Completed bikes are delivered using our in-house man-and-van courier service to ensure careful handling. In some cases, we may use a trusted subcontracted courier depending on location and logistics.
Important delivery requirements
These measures are in place to protect against fraud and ensure safe delivery.
Smaller Items (parts & accessories)
Shipped via recognised couriers such as Royal Mail or DHL. Once dispatched, you’ll receive a tracking link by email.
Larger Items (bikes and finance orders)
These are delivered via our in-house driver or a subcontracted courier. Tracking may not always be available. We will confirm the delivery date and estimated arrival time once scheduled.
Shop App notice
The Shop App may incorrectly display your delivery as arriving in the United States. This is a known app bug and is outside of our control.
If you cancel after delivery has been booked with our courier, you will remain responsible for delivery costs. If a bike has already been collected by the courier, you may be charged for both the outbound and return delivery.
Please contact us as early as possible if you wish to cancel an order.
Courier deliveries (small items)
Couriers typically attempt delivery twice. If both attempts fail, the parcel is returned to us. A redelivery fee will apply if you request resending.
Man-and-van deliveries (bikes)
Delivery usually occurs between 8am and 5pm. The person who placed the order must be present with ID and proof of address. If this is not possible, you must inform us in advance and provide details of a nominated recipient.
Missed deliveries or failed identity checks may result in additional delivery charges.
Cancellations must be made at least 24 hours before the scheduled delivery to avoid extra fees.
We work hard to keep stock levels accurate. However, due to online orders combined with in-store sales, occasional stock discrepancies can occur.
If an item becomes unavailable after purchase, we will contact you and offer:
Full Refund
Refunds are processed promptly. Banks typically take 3–5 working days to return funds once processed.
Alternative Product
Where suitable, we may offer a comparable alternative. You are free to accept this or request a refund instead.
We appreciate your patience in rare cases where availability changes unexpectedly.
If you have any questions about shipping, delivery, or your order, please contact our support team and we’ll be happy to help.
Thank you for choosing Nayz Drip.