RETURNS POLICY
Nayz Drip | UK

Returns Policy

This policy explains cancellation, returns and refunds for purchases from Nayz Drip. Your statutory rights under UK consumer law always take priority over any additional store policy. Different arrangements may apply to genuine business-to-business purchases.

Return Conditions

• Condition and packaging: You may examine goods as you reasonably would in a shop. Original packaging is recommended for safe transport but is not a condition of your statutory cancellation rights. Where handling goes beyond what is needed to establish the nature, characteristics and functioning of the goods (for example, riding a bike extensively), a lawful deduction for any resulting reduction in value may apply. This does not restrict rights relating to faulty goods.
• Return postage and collection: For a change-of-mind cancellation, you are responsible for the direct cost of returning goods where we have informed you of this before purchase. Larger bikes may need specialist collection rather than normal post; the applicable cost or reasonable estimate must be provided before ordering. Where goods are faulty or not as described, we will cover reasonable return costs in accordance with your statutory rights. Please use suitable protective packaging and retain tracking or proof of return.
• Order cancellations: Please tell us as soon as possible if you wish to cancel. Where you exercise a statutory cancellation right, we do not impose a handling, administration or restocking fee, even if dispatch has been arranged. Rules on standard outward delivery refunds and the direct costs of returning goods are explained below.
• Faulty or misdescribed goods: Your statutory rights under the Consumer Rights Act 2015 apply independently of any manufacturer’s warranty. Contact us if a bike or part is faulty, damaged on arrival or not as described. Nayz Drip, as the retailer, will handle your statutory remedy and arrange appropriate return instructions and reasonable return costs where required by law.
• Clearance and discounted items: Reduced, clearance and discontinued products retain applicable statutory cancellation and faulty-goods rights. We will describe any known condition issues before sale. A defect clearly disclosed and accepted before purchase is treated differently from a newly discovered or undisclosed fault.

Helmets and hygiene: Please inspect helmets carefully before use. A change-of-mind cancellation may be excluded only for goods which were sealed for health protection or hygiene reasons, are genuinely unsuitable for return once unsealed, and meet the legal conditions for that exception. We will not treat all helmets as automatically non-returnable. Your rights for faulty or misdescribed goods always remain in place.

Return Period

• Online consumer orders: For most goods bought online or at a distance, Nayz Drip offers an extended change-of-mind cancellation period of 21 days after delivery (starting the day after you receive the goods, or the final item where items in one order arrive separately). Tell us clearly within that period. This voluntary extension does not reduce your statutory 14-day cancellation right. You then have a further 14 days to send the goods back. Your legal rights regarding faulty goods continue beyond this cancellation period.
• How to cancel: Email sendit@nayz-drip.co.uk with your order number and a clear statement that you wish to cancel. You do not need our approval to exercise a valid statutory cancellation right. We will provide the appropriate return address and instructions promptly. Please contact us before sending a large bike so we can discuss safe transport or collection.
• We recommend including a note in your return with your order number and reason for return. This helps speed up the return/refund process.

Return Instructions

For a change-of-mind cancellation, notify us within the applicable period by email, then send the goods back within 14 days of telling us. We will provide the return address and any suitable collection arrangements. Please include your order number with the return. Our assistance with return arrangements is not a condition of exercising your legal cancellation rights.

For your protection, we recommend using a tracked service and keeping proof of postage.

Cancellations, refunds and deductions

We do not charge a 10% cancellation, administration or restocking fee when you exercise your statutory right to cancel. We refund the price paid plus the cost of our least expensive standard outward delivery option. If you chose a more expensive delivery service, the extra premium does not have to be refunded. Where properly disclosed before purchase, the direct cost of returning unwanted goods is your responsibility; this is not an additional penalty or handling fee.

Where the law allows, we may deduct only the actual reduction in value caused by handling beyond what is necessary to examine the goods as you reasonably could in a shop. For example, a bike that has been ridden or damaged beyond reasonable inspection may have diminished in value. We will explain any proposed deduction. No such deduction applies simply because original packaging was opened.

Refunds will be made without undue delay, and normally no later than 14 days after we receive returned goods or, if earlier, evidence that you have sent them back. If no goods are being returned, the applicable refund deadline is 14 days after we are informed of the cancellation. Refunds will be made to the original payment method unless you expressly agree otherwise. Faulty-goods remedies and return costs are governed by your statutory rights, not by the change-of-mind cancellation terms.

For separately charged assembly, repair or other services started during a distance-selling cancellation period at your express request, a lawful proportionate charge may apply for work already carried out. Any loss of the right to cancel a fully performed service applies only where the relevant legal consent and acknowledgement requirements have been met.

Contact Us

For cancellations, returns, faulty goods and refund enquiries, email sendit@nayz-drip.co.uk and include your order number where possible. You can cancel by giving us any clear statement of your decision within the statutory period. Please contact us before sending a large electric bike so we can help arrange a safe return or collection.

Optional cancellation form

You may use the following form to tell us you wish to cancel a qualifying distance purchase. You do not have to use this form; a clear email is also sufficient.

To: J2N2 Power Sports Ltd (trading as Nayz Drip), 48 Mill Lane, Old Swan, Liverpool, L13 5TF. Email: sendit@nayz-drip.co.uk.

I hereby give notice that I cancel my contract of sale of the following goods / for the supply of the following service: ____________________

Ordered on: __________   Received on: __________

Consumer name: ____________________

Consumer address: ____________________

Date: __________   Signature (only if this form is sent on paper): ____________________

Please contact us for the appropriate goods-return address and arrangements, which may differ from the business correspondence address above.

Thank you for choosing Nayz Drip!