1. All new electric scooters and electric bicycles of VIPCOO enjoy a 1-year limited warranty, the battery is not covered by the 1-year warranty.
2. The battery warranty is 6 months. It is normal for the battery capacity to decay over time and is not covered by the warranty.
3. Due to the refund order, the customer’s electric scooter and electric bicycle will no longer enjoy any services provided by VIPCOO.
1. If you require repair or warranty support, please contact us directly and we will assist you.
2. Refurbished products are not covered by the 1-year warranty.
1. During the warranty period, for non-return repairs, VIPCOO only provides free replacement parts, and the customer bears the shipping cost of the parts;
2. During the warranty period, the customer performs repairs at the local repair point. This repair method is only applicable when the repair is complicated and the customer cannot solve it by himself; at the same time, the repair cost shall be informed to VIPCOO before the repair, and the total repair cost shall not exceed 15% of the total value of the product.
3. During the warranty period, for return repairs, this repair method is only applicable when the repair is complicated and the customer cannot solve it by himself. VIPCOO provides free parts, and the customer bears the shipping cost of the repaired product.
1. If the damage is caused by human factors, it is not covered by warranty, including but not limited to damage caused by unauthorized disassembly, falling, water ingress, and use of unofficial accessories.
2. Damage caused by external force majeure is not covered by the warranty, including but not limited to natural disasters such as typhoons, hurricanes, earthquakes, floods, lightning strikes or other extreme weather conditions.
3. In addition, damage caused by events such as fire, accidents or unauthorized modifications is also not covered by the warranty.
4. The 1-year limited warranty does not include vulnerable parts, including but not limited to displays, controllers, inner tubes, outer tires, brake pads, etc. Non-human damage within 7 days of arrival can be replaced free of charge, and damage outside 7 days needs to be replaced at your own expense.
1. All warranties must be submitted to VIPCOO via the official email address support@vipcoo.co.uk.
2. Any warranty request requires proof, such as order number, proof of payment, description of product failure, and photos and videos of product damage. VIPCOO will provide a reasonable and effective solution based on the proof of product damage provided by the customer until the problem is solved.
3. The warranty should be initiated within the 1-year warranty period.
For orders beyond the 1-year warranty period, we will charge customers for repairs of VIPCOO products that need to be repaired, including but not limited to replacement of accessories, round-trip shipping, repair fees, etc.
Refurbished products are sold at a special price and do not provide after-sales service or warranty. If you need service support during use, please submit it to VIPCOO via the official email address support@vipcoo.co.uk, describe the product failure, and provide photos and videos of product damage. VIPCOO will provide an effective solution based on the damaged pictures or videos of the product provided by the customer until the problem is solved.